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Service Terms

Lee Mathematics Tuition · Last updated: 1 October 2026

These are the terms on which Lee Academics Pty Ltd (ACN 702 023 032, ABN 92 702 023 032), trading as Lee Mathematics Tuition (“LMT”, “we”, “us”) provides tutoring to you and your child. We have written them in plain English on purpose. If anything is unclear, ask us before you buy.

Your rights under the Australian Consumer Law come first. Nothing in these terms takes them away.

1. How you accept these terms

You accept these terms when you tick the box on our payment page, pay an invoice that refers to them, or continue lessons after we have sent them to you. They apply to every package you buy from us. We may waive any of our rights under these terms in a particular case; doing so does not change the terms for the future.

2. What you are buying

  • You buy a package of lessons (for example, 20 lessons over roughly 10 weeks) delivered one-to-one, online via Google Meet, by a tutor we match to your child.
  • The package is credited to your family account. Each lesson on your child’s calendar draws down one lesson from that credit — or the equivalent time, where your lessons are longer than the standard length.
  • There is no lock-in contract. You are only ever buying the package in front of you.
  • Lessons are for the child named at enrolment. If you would like to share a package between siblings, ask us — we will usually agree where each child keeps a regular weekly lesson.

3. Starting with a 4-Lesson Starter

Many families begin with a 4-Lesson Starter: your child’s first four lessons, paid up front at the same per-lesson price as the full program. It is a complete purchase of four lessons, not a deposit — there is nothing to forfeit and nothing owing. Once your child and their tutor are settled in, you choose whether to continue into a full package. The Lee Guarantee in section 7 applies to a Starter exactly as it does to a package.

4. Your tutor

  • We match your child with a tutor on year level, subject, goals and how they learn. Every LMT tutor holds a current Working With Children Check.
  • Tutor Match Guarantee. We guarantee the match. If the fit is not right, tell us and we will rematch your child with a new tutor at no charge — and their first lesson with the new tutor is on us. Rematching is always free, for as long as you are with us. See section 7 for the refund that sits behind this.
  • If your tutor is away, we arrange a prepared substitute at your usual time so your child does not miss a week; the substitute receives the learning plan and lesson notes in advance. If you would rather wait for your regular tutor, tell us and we reschedule instead. For a longer absence we appoint one named replacement for the whole period. A substitute is not a reason for a refund, but you are never charged for a lesson we cancel.
  • Working with your tutor through LMT. Our tutors work with your family exclusively through LMT — that is what guarantees vetting, Working With Children Checks, cover when a tutor is away and continuity if one leaves. While your child is enrolled and for 12 months afterwards, you agree not to engage a tutor introduced to you by LMT for private tutoring outside LMT. If you ever want a different arrangement, talk to us.

5. Scheduling, cancellations and missed lessons

  • Lessons run at a regular weekly time agreed at onboarding. All scheduling goes through our Student Success team, not your tutor directly.
  • 24 hours’ notice or more: we move the lesson free of charge. A rescheduled lesson should take place before your child’s next regular lesson and can be moved once.
  • Less than 24 hours’ notice, or a missed lesson: the lesson is deducted from your package as if it had been delivered. Your tutor is paid for every scheduled lesson and holds that time for your child; it cannot be refilled at short notice.
  • Illness or emergency: if a late cancellation is because your child is unwell or there is a genuine emergency, tell us as soon as you can. We may waive the deduction, and we will always work through it with you.
  • A lesson cancelled or moved by us or your tutor is never deducted.

6. How long your lessons last

  • Lessons are valid for 12 months from the date of purchase. Unused lessons carry over between terms and across school holidays within that period.
  • We will remind you at least 30 days before any lessons expire, and we will extend the period on request where there is a good reason (for example, illness or a family move).
  • Lessons continue through school holidays by default. If you would like to pause over a break, tell us and your lessons wait for you.

7. The Lee Guarantee and refunds

  • Lee Guarantee. If your child’s first lesson is not right, tell us within 7 days and we will rematch them with a new tutor at no charge, with the first lesson with the new tutor on us (section 4). If within 7 days of that rematch lesson you would rather stop, we refund everything you have paid for the package, in full.
  • Stopping later. You can stop at any time. On written request within the 12-month validity period we refund your unused lessons. The package price is a discount for committing to the full pack, so lessons already delivered or deducted under section 5 are valued at our casual rate of $120 per hour (pro-rated to your lesson length) rather than the package rate, and the difference comes off the refund. Any surcharge charged by a third-party payment provider (for example buy-now-pay-later) that is not returned to us is also deducted.
  • Always refunded in full: if we cannot provide a suitable tutor, if we end your package, or wherever the Australian Consumer Law requires it.
  • Refunds go to the original payment method, normally within 10 business days.

8. Paying for lessons

  • Packages are paid in advance by card, PayPal or bank transfer, or by an instalment arrangement agreed with you in writing. Prices include GST where applicable.
  • Renewals. When your family account is running low we email you a renewal invoice for your next package at least 7 days before it is due, so lessons continue without a gap. Reply to that email at any time to change your package or to stop.
  • Saved payment method. When you pay through our payment page you save your card or Link account for future payments. You authorise us to use it for (a) your renewal invoice if it is unpaid on its due date, and (b) any other invoice that is unpaid on its due date. We charge on the Monday after the due date, only while your child is still attending lessons, and we email you the invoice number and amount at least 5 business days beforehand. To stop a charge, pay another way, tell us in writing that you dispute the invoice, or tell us you are stopping lessons. We only charge amounts we have invoiced to you.
  • If an invoice stays unpaid. Where an invoice is more than 7 days overdue and we have not heard from you, we may pause lessons after giving you 2 business days’ notice. No lessons are deducted while paused, and lessons resume as soon as the account is settled. Lessons delivered while an invoice is unpaid remain payable. If an undisputed invoice remains unpaid after our reminders, you agree to pay the reasonable costs we reasonably incur to recover it.
  • Prices. The price of a package is fixed once you have paid for it. We may change prices for future packages with at least 14 days’ written notice; a change never applies to a package you have already bought.

9. Recordings and materials

  • Online lessons are recorded. Recordings let your family look back over past lessons, and we use them to check lesson quality, support and train tutors, and improve our learning tools, including the technology we use to plan lessons. They are stored securely, are seen only by your family, LMT staff and the tutor, and are never published or shared outside LMT.
  • Recordings are kept while your child is enrolled and for up to 12 months after their last lesson. You can ask us to delete them at any time.
  • By accepting these terms you consent to recording on your child’s behalf, and you agree to let your child know their lessons are recorded. You can withdraw consent at any time by telling us; lessons then run unrecorded.
  • Learning plans, worksheets and notes we provide are for your child’s personal study. Please do not share or republish them.

10. Online lessons and safety

  • Lessons need a device with a camera and microphone and a stable internet connection. For younger students we ask that a parent or carer is at home during the lesson.
  • Our tutors follow LMT’s conduct standards. If anything about a lesson concerns you, contact us straight away and we will act on it.
  • We reschedule any lesson lost to a technical problem on our side. A lesson lost to a problem on your side is treated as a late change under section 5, applied sensibly.

11. What we promise — and what we don’t

We promise a matched, vetted tutor, a personalised learning plan, regular feedback on your child’s progress and lessons delivered with due care and skill. Results depend on many things we do not control, including attendance, practice between lessons and what happens at school, so we do not promise particular grades, marks, ranks or a particular result in any exam. If a specific outcome matters to you, tell us before you buy so we can say honestly whether we can help.

12. Privacy

We handle your family’s information under our Privacy Policy.

13. Australian Consumer Law and our liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and within a reasonable time. Nothing in these terms excludes, restricts or modifies those guarantees or your remedies for them. To the extent the law allows, we are not responsible for loss caused by your own internet, device or software, or by your child not attending lessons or not doing set work.

14. Changes to these terms

We may update these terms from time to time. The current version is always published on this page with its effective date. Changes apply only to packages bought after the change, never to a package you have already paid for.

15. Contact

Lee Academics Pty Ltd, trading as Lee Mathematics Tuition · ACN 702 023 032 · ABN 92 702 023 032 · Upstairs, 1/318 Forest Rd, Hurstville NSW 2220 · jonathan@leemathematicstuition.com · 0489 275 464